*Due to the global outbreak of the new coronavirus (COVID-19), logistics and transportation times have been affected.
United States Only
Processing Times: 24 hours.
Standard Shipping: 4-10 business days.
Free Shipping for all orders over $20+
(excl. 1.American Samoa 2.Guam 3.Northern Mariana Islands 4.Puerto Rico 5.U.S. Virgin Islands 6.Hawaii 7.Alaska)
The delivery times come into effect after your order has been processed and shipped.
Standard Delivery via FedEx/UPS/USPS take 5 - 10 business days for delivery. We will get you the most reasonable delivery channel based on your order and delivery address.
In case of holidays or special circumstances, the shipment will be delayed. Please stay on and wait for the additional days in transit for delivery.
Guaranteed Shipping Time Policy:
- Normally it takes 7-12 business days for your order to be processed and shipped. (Shipping time excludes Saturdays, Sundays, and Holidays.) If it takes more than 20 business days to receive your package, feel free to contact us, and we will refund your shipping fee. Please be noted that the Guaranteed Shipping Time Policy is not applicable to legal holidays.
RETURNS & REFUNDS
- If for any reason you are not completely satisfied with the products purchased from www.vetinda.com, you may return the unused portion for exchange or refund. For orders on our website, you have a 30 days return guarantee.
- If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- No restocking fee is to be charged to the consumers for the return of a product.
For more questions please contact us via email at firstname.lastname@example.org .Our online customer service team will be happy to assist you with eligible returns, with a return instruction and the return shipping address.
*Only products purchased on www.vetinda.com may be returned.
RETURN / EXCHANGE FAQS
Q1:How long will it take to receive a credit for my returned items?
- Once received, returns are processed within 2–7 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank/original payment method for details.
Q2:I used PayPal to make my purchase. Can I exchange my order?
- Yes. If you would like to make an exchange on an order originally paid with PayPal, please contact us via email at email@example.com. with your order ID. Our Service Team will be happy to assist you in processing your orders exchange or cancellation.
Q3:I ordered/received the wrong product. Can I return it?
- If your online order is not as expected, please contact firstname.lastname@example.org for assistance. Our Service Team will be happy to assist you in processing your returns, for products in stock, we will send a correction to your address.
Q4:My item arrived damaged. What should I do?
- If you received damaged merchandise, please retain the box, packaging, and all contents and contact us as soon as possible at email@example.com for assistance.
*When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the package, the packing materials, and items inside, take some clear photos related, and contact us as soon as possible.